Frequently Asked Questions
Everything you need to know about your luxury writing instruments.
How long does the engraving process take?
Most custom engravings are processed within 3-5 business days. Once your personalized pen is ready, it will be shipped via your selected delivery method.
What is your return policy for personalized items?
Since engraved pens are custom-made for you, they are non-returnable unless there is a manufacturing defect or an error in the engraving made by our team.
Do you offer international shipping?
Yes, we ship our luxury pens worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which ink refills are compatible with my pen?
Compatibility depends on the brand (Cross, Parker, Waterman, etc.). You can find specific refill information on each product page or contact our support for a direct link.
Do the pens come with a warranty?
All our pens come with the original manufacturer's warranty, which typically covers mechanical failures. Please retain your order confirmation as proof of purchase.
Can I request a custom logo for a corporate gift order?
Absolutely. We specialize in corporate gifting. Please contact our sales team with your logo file to receive a digital mock-up and bulk pricing.